Orders, Returns & Warranty

Orders

Agreement to Terms of Sale

Thank you for placing your trust in AVID. By placing an order or making a purchase at the AVID web site, you agree to the terms set forth below along with AVID’s Privacy Policy and Terms of Use.

These Terms and Conditions of Sale (the "Terms of Sale") apply to the AVID web site located at www.avidproducts.com (collectively, the "Site"). The Site is the property of AVID Products, Inc. ("AVID"). BY USING THE SITE, YOU AGREE TO THESE TERMS OF SALE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

AVID reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Sale, at any time. It is your responsibility to check these Terms of Sale periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Unless otherwise specifically agreed to in writing by AVID, these AVID Terms of Sale shall apply to any and all orders placed by you for products of Avid on the AVID web site (the “Product” or “Products”).

Payment Terms

AVID reserves the right to change prices for products at any time, and to correct pricing errors that may inadvertently occur.  AVID accepts all major Credit Cards, prepayments with Checks, and Purchase Order Numbers.  If you are a tax-exempt customer, please provide us with a copy of Tax-Exempt Certificate. 

Order Acceptance/Confirmation

AVID may, in its sole discretion, refuse or cancel any order and limit order quantity. AVID may also require additional qualifying information prior to accepting or processing any order. Once we receive your order that was placed on avidproducts.com, we’ll provide you with an order confirmation. Your receipt of an order confirmation, however, does not signify AVID’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. AVID reserves the right at any time after receiving your order to accept or decline your order for any reason. If AVID cancels an order after you have already been billed, AVID will refund the billed amount.

 

Returns

To obtain Limited Warranty Service from AVID, you must return product, with proof of purchase, using the following procedures:

  1. Please click here to download the Return of Material Authorization (RMA) Request form or call 1-888-575-AVID to receive the form via email - No actual merchandise returns will be accepted without prior authorization and AVID issued RMA #
  2. Fully complete the RMA form and submit via email to sales@avidproducts.com
  3. AVID will review request and contact you with any additional questions. Upon claim approval, AVID will issue you the required RMA # for return and processing.
  4. Follow instructions on RMA form for your merchandise return and shipping instructions.
  5. Label and ship the product, freight prepaid, to the address provided on the RMA form.
  6. Please ensure the issued RMA # is prominently on the shipping label as instructed. - Cartons not bearing an RMA number may be refused and cause delays in processing your claim.

All product must be unused in original packaging, in resalable condition and include all components including manuals, cables, earpads, etc within 30
days of purchase. All returns must be authorized by an AVID representative before returned and are subject to individual customer contracts and agreements and disclosures.

All returns are subject to a 15% restocking fee.

 

Warranty

Limited Warranty

AVID’s liability and the sole remedy under this warranty is limited to the applicable warranty period for the Product and to repair or replacement of items determined by AVID to be defective AVID shall have no liability under this warranty unless the procedures of the Return Policy are followed, including the issuance of an RMA.

AVID is notified in writing within sixty (60) days after discovery of the defect and the defective items are promptly returned to AVID, freight prepaid, and received by AVID. 

Only AVID products purchased by consumers directly from AVID or an authorized AVID distributor or reseller, carry our limited warranty. This limited warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

AVID warrants that this product, when delivered to you in new condition, in original packaging, from AVID and used in normal conditions, is free from any defects in manufacturing, materials and workmanship for the following periods from the date of retail purchase by the original end-use purchaser:

Headphones and headsets (exclusions below) – 1 year after date of purchase;
USB headphones and headsets – 6 months after date of purchase;
Personal headphones and headsets– 3 months after date of purchase;
Disposable headphones and earbuds – only the return policy applies;

Products may be discontinued at any time.

This warranty does not cover defects resulting from: improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with other products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

Shipping and insurance for good transportation from the customer to AVID, as well as import fees, duties and taxes, will be paid by the customer.

THE FOREGOING WARRANTY PROVISIONS ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY AGAINST INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

Remedies for any breach of warranty are limited to those provided herein to the exclusion of all other remedies, including, without limitation, incidental or consequential damages. No warranty or agreement varying or extending the foregoing warranty and limitation of remedy provisions may be relied upon unless it is in writing and signed by the President of AVID. No representation or affirmation of AVID, whether by words or action, shall be construed as a warranty. 

 

Updated May 20, 2020

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