Orders & Returns
To obtain Limited Warranty Service from AVID, you must return product, with proof of purchase, using the following procedures:
- Please click here to download the Return of Material Authorization (RMA) Request form or call 1-888-575-AVID to receive the form via email - No actual merchandise returns will be accepted without prior authorization and AVID issued RMA #
- Fully complete the RMA form and submit via email to firstname.lastname@example.org
- AVID will review request and contact you with any additional questions. Upon claim approval, AVID will issue you the required RMA # for return and processing.
- Follow instructions on RMA form for your merchandise return and shipping instructions.
- Label and ship the product, freight prepaid, to the address provided on the RMA form.
- Please ensure the issued RMA # is prominently on the shipping label as instructed. - Cartons not bearing an RMA number may be refused and cause delays in processing your claim.
All product must be unused in original packaging, in resalable condition and include all components including manuals, cables, earpads, etc within 30
days of purchase. All returns must be authorized by an AVID representative before returned and are subject to individual customer contracts and agreements and disclosures.
All returns are subject to a 15% restocking fee.
AVID products purchased by consumers directly from AVID or an authorized AVID distributor, reseller, carry our limited warranty.
This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.
AVID warrants that this product, when delivered to you in new condition, in original packaging, from AVID and used in normal conditions, is free from any defects in manufacturing, materials and workmanship for the following periods from the date of retail purchase by the original end-use purchaser:
Multimedia players including CD, MP3, Cassette, Radio, etc. – 1 year after date of purchase
Jack Boxes – 1 year after date of purchase
Headphones and headsets (exclusions below) – 1 year after date of purchase
USB headphones and headsets – 6 months after date of purchase
Personal headphones and headsets (ie AE-711 series, AE-812) – 3 months after date of purchase
Disposable headphones and earbuds – only the return policy applies
* Products may be discontinued at any time.
This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with other products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.
During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.
Shipping and insurance for good transportation from the customer to AVID, as well as import fees, duties and taxes, will be paid by the customer.
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR
ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AVID’S MAXIMUM LIABILITY SHALL
NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL AVID BE LIABLE FOR LOSS OF, DAMAGE
TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED
INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR
REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR AVID PRODUCT.
Other legal rights:
This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do
not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may
not apply to you.